Order Cancellation Policy

🛑 Order Cancellation Policy

At KNOT & NEEDLE, we value your time and strive to provide a smooth shopping experience. If you need to cancel your order, please read our cancellation policy below:

🕒 Order Cancellation Window:

1. Orders can be cancelled within 45 minute of placing them.
2. After 45 minute, the order may already be processed and cannot be cancelled.

📦 Already Shipped?

1. Once your order is shipped, it cannot be cancelled.
2. In such cases, you may proceed with a exchange after receiving the wrong item (see our Refund Policy).

💰 Refund for Cancelled Orders:

1. If your cancellation request is approved within the time frame, you will receive a full refund to your original payment method within 5–7 business days.

🔄 How to Cancel:

To cancel your order, please email us at knotneedle01@gmail.com or WhatsApp us at [7744095283, 9650715371] with:

1. Your Order ID
2. Reason for cancellation

❗Important Notes:

1. Customized or made-to-order items cannot be cancelled once production has begun.
2. Repeated cancellations may result in account review or temporary hold.